Shipping and Returns
Our gift boxes are proudly made to order. Once you place your order, please allow 1-3 business days for production plus transit time for delivery. If you need your order on or by a specific date please email us at email@example.com and we will try our best to make it happen!
We ship via USPS or UPS. Final shipping costs will be displayed when you are completing your order and will vary depending on the weight of your gift(s). Currently, we only ship within the United States.
If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:
We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address).
You provide us with an updated/valid mailing address to attempt re-delivery.
We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again.
We repackage your gift in a brand new, clean shipping box with new packaging material.
The fee to re-process return-to-sender gifts is $15 plus the actual cost of postage.
We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days.
If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of A Box of Dallas. No refunds or credits will be issued.
If you have shipping-related questions or are curious about a specific lead time for your order, please reach us at firstname.lastname@example.org.