STANDARD SHIPPING PROTOCOL
Our gift boxes are proudly made to order. Once you place your order, please allow 1-3 business days for production plus transit time for delivery. If you need your order on or by a specific date please email us at hello@aboxofdallas.com and we will try our best to make it happen!

We ship via USPS or UPS. Final shipping costs will be displayed when you are completing your order and will vary depending on the weight of your gift(s). Currently, we only ship within the United States.

SHIPPING & DELIVERY
A Box of Dallas carefully prepares and ships each order with attention to detail and timeliness. While we make every effort to meet requested delivery dates, we cannot guarantee arrival on a specific date once a gift has been released to the shipping carrier. Delivery timelines provided by carriers are estimates only and may be affected by weather, carrier delays, high-volume seasons, or other circumstances beyond our control. Local deliveries are made within estimated delivery windows, and exact delivery times are not guaranteed unless specifically arranged with our team. Additional delivery attempts may incur fees. We recommend allowing extra time for delivery when ordering for time-sensitive occasions, and if a specific delivery window is required, please contact our team in advance so we can discuss available options.

RETURNS
All sales are final once a gift purchase has been made. Because our gift boxes are curated and often customized, we do not accept returns, exchanges, or cancellations after an order is placed.

RETURN-TO-SENDER GIFTS
If your gift is returned to our studio as undeliverable, we are happy to re-ship your gift following this protocol:
We notify you via email and/or phone call that your gift box has been returned and the reason it was returned (i.e. not picked up, declined by recipient, invalid address).
You provide us with an updated/valid mailing address to attempt re-delivery.
We open the shipping box and adjust anything that may have shifted around within the gift box during transit to make sure the gift is in perfect condition to be shipped again.
We repackage your gift in a brand new, clean shipping box with new packaging material.
The fee to re-process return-to-sender gifts is $15 plus the actual cost of postage.
We will send you an invoice electronically and once the invoice is paid, we will re-ship the gift to your recipient within 2 business days.
If the invoice is not paid within 5 business days of the invoice being sent, the gift is considered unclaimed and becomes the property of A Box of Dallas. No refunds or credits will be issued.

If you have shipping-related questions or are curious about a specific lead time for your order, please reach us at hello@aboxofdallas.com.